Full-Time
Ahmedabad,Gujarat
Posted 3 months ago
Role Overview
As a Customer Support Executive at NexGen Outsource, you will be the first point of contact for our clients’ customers, providing timely, professional, and empathetic assistance across various communication channels. Your focus will be on resolving inquiries efficiently, enhancing customer satisfaction, and strengthening brand loyalty.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat, delivering prompt and accurate responses.
- Resolve complaints and issues by identifying root causes and providing effective solutions.
- Assist customers with order status, product or service information, billing questions, and general support needs.
- Document customer interactions and update records in the CRM system accurately.
- Coordinate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify opportunities to improve processes and contribute feedback for service enhancements.
- Meet or exceed individual and team performance targets, including response times and customer satisfaction scores.
Requirements
- Bachelor’s degree in any discipline (preferred).
- 1–3 years of experience in customer support, call center, or client service roles.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to remain calm under pressure.
- Tech-savvy and comfortable using CRM tools and support software.
- Flexible to work in shifts or extended hours as needed.
Why Join Us?
- Join a fast-growing global outsourcing team serving diverse industries.
- Build strong customer relationship management skills and advance your career.
- Work in a supportive, dynamic environment focused on teamwork and growth.
Apply Now and help us deliver exceptional customer experiences worldwide.