Full-Time
Ahmedabad,Gujarat
Posted 3 months ago
Role Overview
As an Email & Chat Support Specialist at NexGen Outsource, you will provide fast, efficient, and friendly support to customers through email and live chat. You will handle inquiries, resolve issues, and ensure every customer receives a positive, seamless experience.
Key Responsibilities
- Respond promptly to customer emails and live chat messages, maintaining high service standards.
- Address order inquiries, account questions, product information, and general support issues.
- Escalate unresolved or complex inquiries to appropriate departments while keeping customers informed.
- Update and maintain accurate customer records and case notes in the CRM system.
- Contribute to creating help articles and FAQs to improve self-service resources.
- Identify recurring issues and provide feedback to improve processes and service quality.
- Meet individual performance metrics such as response time and customer satisfaction scores.
Requirements
- Bachelor’s degree or equivalent experience.
- 1–2 years in a similar email/chat support role.
- Strong written communication skills with attention to detail.
- Customer-centric mindset and ability to handle multiple conversations efficiently.
- Familiarity with CRM and live chat systems.
Why Join Us?
- Be part of a dynamic, supportive team environment.
- Enhance your communication and customer service skills.
- Opportunities for growth and advancement within a global organization.
Apply Now and help us deliver outstanding digital support experiences.