Full-Time
Ahmedabad,Gujarat
Posted 3 months ago
Role Overview
As a Technical Support Executive at NexGen Outsource, you will provide specialized assistance to customers facing technical issues. You will troubleshoot, diagnose, and resolve software or product-related queries while delivering excellent customer service.
Key Responsibilities
- Address customer technical inquiries via phone, email, or live chat.
- Diagnose and resolve technical issues, escalating complex problems to higher-level support when needed.
- Guide customers through step-by-step solutions and provide clear, user-friendly instructions.
- Maintain accurate records of issues and resolutions in the ticketing system.
- Collaborate with product and engineering teams to communicate recurring issues or feature requests.
- Follow up with customers to ensure full resolution and satisfaction.
- Stay updated on product knowledge and technical skills to provide effective support.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (preferred).
- 1–3 years of experience in technical or product support roles.
- Strong analytical and problem-solving skills.
- Excellent communication skills with a patient, customer-focused approach.
- Familiarity with CRM and help desk software.
Why Join Us?
- Opportunity to work with global clients and diverse technical challenges.
- Collaborative team environment with ongoing learning and growth.
- Enhance your technical expertise while building strong customer relationships.
Apply Now and help us keep our customers’ operations running smoothly.