Travel Process Associate

Role Overview

As a Travel Process Associate at NexGen Outsource, you will play a crucial role in ensuring smooth, accurate, and efficient travel operations for our clients worldwide. You will handle end-to-end travel processes, including bookings, itinerary planning, customer communications, and post-travel support, delivering an exceptional experience to every traveler.

Key Responsibilities

• Manage flight, hotel, and ground transportation bookings accurately and within client guidelines.
• Prepare and update detailed itineraries, ensuring travelers receive timely and clear communication.
• Assist with changes, cancellations, or last-minute adjustments, providing prompt solutions to minimize disruption.
• Handle pre-travel and in-travel customer inquiries via phone, email, or chat, ensuring high service quality.
• Coordinate with internal teams and external vendors to maintain seamless service delivery.
• Monitor travel trends, suggest improvements, and contribute to process optimization.
• Maintain and update travel-related data and records with precision and confidentiality.
• Support the integration of payment processing, documentation, and other back-office travel tasks as needed.

Requirements

• Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or related field (preferred).
• 1–3 years of experience in travel operations, reservations, or related customer service roles.
• Strong communication and interpersonal skills, with a client-first mindset.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Problem-solving skills and flexibility to handle unexpected changes or urgent situations.
• Proficiency in travel booking systems and common office software tools.

Why Join Us?

• Be part of a dynamic, growing global team supporting clients in multiple regions.
• Develop expertise in travel operations and customer experience management.
• Enjoy a collaborative, supportive work culture focused on growth and innovation.

Apply Now and help us deliver seamless travel solutions to clients around the world.